BocoSmart

Why is this good for you? In the past many companies purchased IT equipment to better their business without too much thought of how it would work with the rest of the IT purchases. “I need a computer I will go buy a computer “and pretty soon they have lots of computers, hubs, switches, printers, scanners, network cables, and antivirus this and spam ware that! To say the least computer networks have turned into unruly beast. Bocotek takes the approach with each client to exam their “technology” and tame the beast. We work with what you have, creating a network that will support your staff and decrease down time. Decreasing down time is the name of the game when it comes to IT –isn’t why we purchased it in the first place. We all want to be more efficient.

Further, we are at your service 24x7x365.You have just one number to call, no matter what the problem is. We provide a diverse array of packages that help control costs while still providing solutions to the network and computer problems that plague you most often. Our services are proactive; we anticipate and correct many problems before they occur. We remotely monitor 5000+ aspects of every system's performance, around the clock, including security issues.

We also provide world-class services backed by the stability and knowledge of a pool of technical experts. Your business will receive computer, network and IT infrastructure care from a team of technology management professionals - all for a flat, predictable monthly fee. Our clients range from small businesses and non-profit agencies to large companies including government offices. Give us a call today and see how we can help your organization simplify IT management and liberate you to focus on your core business.

Recent technological innovations have driven companies of all sizes to outsource their IT infrastructure in order to focus on their core business. Small and medium businesses
(SMB) are interested in outsourcing because of the inherent complexity of technology. Large enterprises choose outsourcing as a cost reduction effort and to focus on strategic IT issues. This outsourcing trend has enabled service providers to offer enterprise-class services to their customers, thus relieving them of the financial and resource burdens associated with full-time IT infrastructure management.

The major challenge today is to identify an IT Service Partner providing you value-conscious services efficiently. You need an IT Service Partner that has a full-service portfolio, sets out clear service Level Agreement (SLA) and has technology advantage over others - (organizations using state of art technology to serve your needs and derive
dual benefits.)

You expect your IT Service Partner to be staffed with highly skilled manpower and have the muscle to train and retain that staff over long periods of time. A Managed Service Provider that operates with industry best practices and has tight process layer compiling industry standards is, naturally, preferred over others.

Further, you would expect your MSP to offer a pay-as-you go model with no capital outlay; cater to your quick-start requirements and adhere to SLA based service delivery. You want to do away with purchase of expensive framework tools and go through the subsequent headache of installation and integration of these tools into your infrastructure. Ultimately you would like to trust your money with someone who offers a managed service that complies with your enterprise security policy and is able to share service data with you transparently. Here we are: Bocotek, fulfilling all your expectations.

We use SAAZ - a technology framework, specially built for managed service providers. SAAZ combines a remote management platform and a managed security services infrastructure. This infrastructure enables us to provide you complete IT infrastructure management services including security solutions in a securely, proactively and in a cost-effective manner. The platform architecture enables us to deliver services on industry best practices and aggregates data into a convenient web portal. -your data related to assets, change management, alerts, trends, security, spam, reports on chats, browsing etc.

We manage remote networks securely across the Internet or any public IP network without needing to set up a VPN or opening ports of the firewall. Our advanced technology works transparently across NAT and cuts down the implementation complexities and time. Furthermore, it uses the SSH2 protocol in an outbound mode from inside the firewall, making it highly secured. Additional use of Certificates provides an extra layer of protection over and above the encryption and security provided by SSH2. Moreover, we offer a complete Life Cycle Management for IT assets like management and monitoring of desktops, servers, networks and applications. Our hosted security platform offers you an unmatched combination of e-mail, web and IM protection without the need to install or purchase any new hardware or software, all the while protecting your network against viruses, spam, spyware, and inappropriate web usage. This platform also obviates the need to purchase point products and piece them together into a workable solution.

Your biggest benefit will be service levels equivalent to rolling out a top-class Enterprise Management System within your organization without having to pay for the high capital outlay. Get a quick start without waiting for long implementation and training timelines. Work with industry best practices and processes without having to learn them.
We believe you should focus on your core business, reduce cost, increase profitability, gain expertise and win new customers. In order to do that, you will need to get a leaping advantage over the competition by utilizing a technology used by the likes of Sony, LG, and Carnegie Mellon University to manage their global IT infrastructures.

Bocotek’s goal is to provide complete IT asset Life Cycle Management, maximize system up-time and minimize down-time to resolve issues if and when they occur. Our full services option provides comprehensive services for desktops, servers, networks, and databases including preventive maintenance for desktops, providing help desk services with a web-based trouble ticketing system.

We can get you started immediately with minimal training and you have the option to quit within a quarter. You can rely on us for top-of-the-line consulting services for sizing
and implementation of MS Exchange, Databases, VOIP lines and much more.

A few services are mentioned in more detail here for your reference and information.

Desktop & Server Administration and Preventive Maintenance Services

Our Desktop and Server administration provides services such as: routine user and group administration, setting up individual home directories and shares, configuring printers, sending messages to users, start/stop a service or a process and change properties. Most of the jobs are carried out remotely using a secure remote control provided by SAAZ. This provides us a unique secured methodology to take remote control of an ailing desktop as if your administrators were actually sitting at the user's desk. Our tools can scour your IT environment (desktops and servers) to determine what is and what is not present in the desktop & server. You can figure out what operating system, hot-fixes, and applications the system has; what kind of processor, the amount of memory, how big is the hard drive the type of monitor, keyboard and a whole slew of greater esoteric items like network IP addresses, ports, protocols and adapter configurations, Shares, user’s, names, group configurations etc.

All this information can be categorized and used during capacity planning discussions. We also provide change configuration reports, which help track the complete life cycle of any asset you may possess. Our full services include software deployment and OS upgrade services too. Our desktop preventive maintenance services include regular maintenance of a desktop. Services include: cleaning up internet debris and temp files once a week, updating latest antivirus signature every day, weekly repair of registry, spyware removal, patch assessment and deployment of critical patches on each desktop weekly.

You are kept informed on each and every action that is taken on your IT Assets including monthly reporting on Asset inventory, Asset change configuration, and details of preventive maintenance carried out on each asset including Trouble Tickets raised by end users and actions taken to resolve them.

Server Monitoring, Alerts and Notification Services

Bocotek provides an array of essential Server management services on a flat-rate subscription basis to help you maximize your server & application uptime to keep productivity levels high.

We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.

Our services include the following:

• 24x7 monitoring
• Escalation & basic fixes
• Event log monitoring
• Back-up log checks
• Anti-virus log checks
• Server Availability
• Service Availability monitoring
• Monitoring for DNS,DHCP, and TS etc.
• Basic response time monitoring
• Monitoring custom performance parameters
• Server health check and analysis of key trends
• Patch Assessment & management
• Service pack updates
• Log maintenance (both OS and Exchange)
• Virus definition & prevention
• Server tuning & cleaning
• Low priority services
• All calls related to server issues or application issues

We provide rich reporting console to view base-level and policy-level analysis. You will receive reports related to server health, comprised of server availability, resource utilization for CPU, Memory and Disk space; plus a Level 2 report comprising of event log analysis and in-depth utilization analysis.

Apart from monthly reporting, we provide server error analysis reports when errors are encountered along with trouble ticket information and escalations. Our performance reports for Oracle monitoring along with Executive reporting provides you information related to Processes, Memory efficiency, Instances, Sessions, object maintenance, transactions, table growth and many more parameters.

Realtime Network monitoring, Alerts & Notifications

Bocotek monitors a network 24/7 for problems. We monitor a network for its link latency, packet loss, availability, traffic, bandwidth utilization; and device CPU load, memory and disk space utilization parameters.

Our monitoring tools provide facility to configure traps for SNMP Events. Alerts would be sent when traps are received. With the help of a built in MIB compiler, our tool is ready to monitor any device router, switches, hubs, UPS etc so long as the MIB's are available from the equipment manufacturer.

We provide our customers with trend reports. Graphs can plot parameters like: Traffic, CPU Load, Voltage on a UPS and many more. Data is made available in multiple formats. We can export this data to a data mining tool and provide comprehensive reports for capacity planning and analysis.

Bocotek, with its team of experts and its technology advantage, is able to deliver very high quality managed services for IT infrastructure management. We can provide flexible plans to choose from based on your requirement and the budget availability. We have been able to attend to 93% of all problems remotely and have an average resolution time of about 22 minutes. Our ROI statement shows an in-depth analysis of how you can benefit by hiring Bocotek, Inc.

Let's analyze it together.

Call to set an appointment - 505.237.0528.