What We’re Talking About



How can we help you?
Customer Portal

Log-in to access updates on a per-hour and per-incident basis.


Get the computer hardware you need while freeing up your working capital.

Help Desk

Customer Login. Not a Customer?

Contact us to learn more.

Remote Helpdesk

Minimize downtime and allow your business to run as smooth as possible.

Frequently Asked Questions

Have some questions and looking for answers? Below are a few we are often asked.

How long has Bocotek delivered IT solutions?

Founded in 1999, Bocotek has earned a reputation for delivering successful results to clients that include small and medium-sized businesses along with large contractors. Our specialties are Managed IT and Digital Marketing.

Why do I need to manage my IT services?

To be the most profitable you need your team to be up and running. Productivity is the name of the game.  It is no fun when the network is down.

We protect your IT Network and Data.

  • Data Back
  • Updates and maintenance on computers and servers
  • Maintain PCI or HIPAA compliance
  • Security
  • Email
  • On-site and helpdesk for your team

Managing your IT is a job we do not take lightly. We are in contact with the key members of your team on updates and findings along with quarterly reports and recommendations. Bocotek has a customer portal for invoices, service tickets, and reports. Knowledge is power!

What are the advantages of managed IT services?

Businesses have different needs and we build our management around your requirements. Bocotek’s business model is built on our customer’s success. When you succeed we succeed.  We want to see your business prosper and grow.

There are several advantages of using a Managed Services Provider for your IT Management.

    • Increased Productivity
    • Quick Response (Helpdesk and Onsite included)
    • Cost Savings
    • Multitiered  Knowledgebase
    • Specialized Tools to monitor over 5000 aspects of your systems
    • Network security
    • Cloud Services
    • Email one site or hosted (G Suite and Office 365)
    • Hardware Refresh program

The biggest Advantage is that you are using a company that is focused on one of your biggest business assets your IT Network.  If you have 500 computers or one you need your systems up so your business can simply run. For more information check out our Managed IT offering.

How do I get my business to show up on Google??

This is a Great question and the answer is always changing. Google changes the rules (algorithms) all the time, and for good reason. Google wants to make sure that they are forming their search engine to work the best for their customer…us.

Here are some quick tips you can do for free to get you started

        • Manage your Google My Business (just Google it)
        • Make sure your website can be crawled (have a sitemap on your website)
        • Register your website at major search engines
        • Claim your business on websites
        • Be consistent with your name and address across

You can always pay for Ads to get you at the Top of the search but Google uses its algorithm to determine where you are listed in the paid area.

There are many things that contribute to where you land on the Google search page including Social Media. Through analytics and thoughtful content, Bocotek can build a website and a Digital Marketing plan that not only looks good but produces results.

Are my customer really on social Media?

YES! Social Media is here to stay. With Facebook being the Big Daddy.

Different Companies need different Social Media strategies. No matter what you focus is we will manage your Social Media and Report on results.

Why do I want someone to manage any aspect of my business?

Managed service has been around for a long time. Managed service is just another term for Outsourcing. Outsourcing kinda got a bad name when associated with IT.  Some companies think that if they are outsourcing they will be going to a helpdesk outside of Albuquerque.

When you work with Bocotek to manage your IT your onsite team and helpdesk team are the same people. We want you to know us on a first name bases.